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Our Verdict
If your business is seeking to enhance its delivery services, FRAYT is a valuable option to consider. In speedy last-mile deliveries, FRAYT has taken on the role of simplifying the process for businesses of all sizes. It has found the right balance between being budget-friendly and dependable, offering an easy-to-use platform that connects you with experienced drivers who own their vehicles.
Its on-demand service allows you to meet your customers’ immediate needs, thanks to its network of experienced drivers. Furthermore, FRAYT keeps everything transparent, avoiding hidden fees and unexpected charges on your invoices. The icing on the cake is its user-friendly platform, which simplifies the entire process, making it easy to book deliveries, track packages in real-time, and receive instant notifications.
However, it’s important to note that FRAYT is not available in all areas. While it covers numerous major cities, some regions may not have access to its services. Additionally, the app can occasionally experience glitches, which might be frustrating when managing your deliveries efficiently. You should also be prepared for the occasional order cancellation, as it can happen to drivers on the platform.
Check out the list of cities where FRAYT is available here.
Here are additional details that might be useful to you:
Located in: Spaces – Cincinnati – Over The Rhine
Address: 1435 Vine St, Cincinnati, OH 45202, United States
Phone: +1 888-463-7298
Website: frayt.com
Pros
- Offers affordable rates
- Provides reliable service
- Delivers on-demand shipments
- Ensures transparent pricing
- Presents a user-friendly platform
Cons
- Exhibits limited availability in some markets
- Occasionally experiences app glitches
- May result in order cancellations for drivers
Who FRAYT Is Best For
FRAYT is a good option for you If you’re a business owner who:
- Needs to ship products quickly and efficiently
- Wants to offer professional delivery to your customers
- Wants to save money on shipping costs
- Wants to use a user-friendly shipping platform
Who FRAYT Isn’t Right For
FRAYT might not align perfectly with your needs If you’re a business owner who:
- Only ships products occasionally
- Does not need to offer on-demand delivery
- Has very specific shipping needs
- Operates in an area where FRAYT is not available
What FRAYT Offers
FRAYT offers a wide range of shipping services, including:
Same-day delivery
FRAYT can deliver your products to your customers on the same day that you place your order.
Scheduled delivery
FRAYT can schedule deliveries for a specific time and date.
Routed delivery
FRAYT can deliver your products to multiple locations in a single route.
FRAYT also offers a variety of features to help you manage your shipments, including:
Real-time tracking
You can track your shipments in real-time to see where they are and when they are expected to be delivered.
Proof of delivery
FRAYT provides proof of delivery for all shipments, so you can be sure that your products were delivered to the correct recipient.
API integration
FRAYT’s API integration allows you to integrate FRAYT’s shipping services into your website or app.
Here are some additional features and benefits that FRAYT offers:
Affordable rates
FRAYT offers competitive rates on all shipping services.
Reliable service
FRAYT has a proven track record of reliability and on-time delivery.
Transparent pricing
FRAYT offers transparent pricing, so you can be sure that you’re getting the best possible value for your money.
User-friendly platform
FRAYT’s platform is easy to use and navigate, making it simple to manage your shipments.
FRAYT Details
– FRAYT offers a variety of on-demand shipping services, including:
- DASH Express Service: This service provides same-day delivery for packages up to 100 pounds.
- Scheduled Deliveries: This service allows you to schedule deliveries for a specific time and date.
- Batch Routing: This service allows you to deliver packages to multiple locations in a single route.
- Fleet Augmentation: This service provides you with access to FRAYT’s network of drivers and vehicles to help you with your delivery needs.
– FRAYT also offers a variety of vehicles to choose from, including cars, pickup trucks, cargo vans, and box trucks. This allows you to choose the right vehicle for your specific delivery needs.
– FRAYT’s services are used by a variety of industries, including industrial supply, retail, manufacturing, construction, and logistics.
– FRAYT offers competitive rates on all shipping services. Rates are calculated based on the weight and dimensions of the shipment, as well as the distance it needs to travel. By entering your shipping information, you can get an instant quote on the FRAYT website.
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Where FRAYT Stands Out
FRAYT stands out from its competitors because it offers a variety of features that make it easy and efficient for you to ship your products. These features include:
- A large network of reliable, professional drivers with a range of vehicles to suit your deliveries of all sizes.
- The ability to track orders from pickup to drop-off, share delivery statuses with your customers, and communicate directly with drivers to address issues as they arise.
- Proactive issue resolution with real-time alerts and exception management support.
- API integration that easily connects with existing TMS and other systems to create scalable delivery solutions without disrupting workflows.
- A premium driver network of independently contracted drivers who are required to pass extensive background checks and insurance verifications.
- Vehicle optimization with integrated volume thresholds helps ensure your business never pays for space you don’t need and never pays a premium for a larger vehicle than is necessary.
Where FRAYT Falls Short
FRAYT is a good on-demand shipping solution, but it’s not perfect. Here are some areas where FRAYT falls short:
Availability
FRAYT is not available in all markets. Check the FRAYT website to see if it is available in your area.
App
The FRAYT app can sometimes be glitchy. If you are experiencing problems with the app, contact FRAYT customer support for assistance.
Order cancellations
FRAYT drivers may sometimes experience order cancellations. If you are concerned about order cancellations, contact FRAYT customer support to discuss your options.
Prices
FRAYT’s prices can be higher for longer distances. Be sure to compare FRAYT’s prices to those of other shipping companies before you ship.
Shipping needs
FRAYT may not be able to meet the specific shipping needs of some businesses, such as shipping hazardous materials or shipping to remote locations.
How to Qualify for FRAYT
To become a FRAYT driver, you must meet the following requirements:
- Be at least 18 years old
- Have a valid driver’s license
- Have a valid insurance policy
- Have a reliable vehicle
- Pass a background check
To apply for FRAYT, you can visit the FRAYT website and click on the “Apply Now” button. You will need to create an account and provide your personal information, driving information, vehicle information, and insurance information. You will also need to upload a copy of your driver’s license and insurance policy.
Once you submit your application, FRAYT reviews it and conducts a background check. If you are approved, you will be able to start delivering packages for FRAYT.
There are no specific qualifications to become a Frayt shipper. As long as FRAYT’s services are accessible in your area, any business or individual in need of shipping can utilize FRAYT for their package deliveries.
To become a Frayt shipper, you must create an account on the Frayt website. Once you create an account, you can start shipping packages immediately.
To ship a package with Frayt, you need to provide the following information:
- The pickup and delivery addresses
- The weight and dimensions of the package
- The type of service you need (same-day, scheduled, or routed delivery)
Frayt then matches you with a qualified carrier who delivers your package quickly and efficiently. You can track your shipment in real time and receive proof of delivery once the shipment is delivered.
How to Apply for FRAYT
To apply for FRAYT’s services, please follow these steps:
Check Service Availability
Begin by confirming whether FRAYT operates in your specific area. Their services are currently available in select markets, so it’s crucial to verify that they serve your location. You can refer to their list of primary markets to check for coverage.
Create an Account
If availability includes your area, proceed to create an account on the FRAYT platform. During the account setup process, it requires you to provide details such as your business information (if applicable), contact information, and any relevant documentation.
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Contact FRAYT
Contact FRAYT through its official website or provide contact information to express your interest in utilizing its services. FRAYT’s team guides you through onboarding, which may involve additional documentation and verification steps.
Review Terms and Pricing
Take the time to review FRAYT’s terms of service and pricing structure to ensure they align with your budget and meet your specific delivery requirements.
Commence Service
Once your account is successfully set up and approved, you can start using FRAYT’s platform to book deliveries, track packages in real-time, and efficiently manage your shipping needs.
Alternatives to FRAYT
Shipt
If you’re specifically interested in grocery delivery, Shipt offers reliable services for getting groceries delivered to your door. It partners with grocery stores and retailers in various locations to bring you fresh produce and household items.
UPS and FedEx
These well-established global shipping giants provide a wide range of shipping solutions, from express to standard delivery services. They cater to businesses of all sizes and offer international shipping options for your convenience.
Amazon Flex
If you’re interested in delivering packages, consider Amazon Flex. It allows independent contractors to deliver Amazon packages using their vehicles. This flexible option lets you work on your schedule.
Onfleet
Onfleet is a delivery management software platform that helps your business efficiently manage its delivery operations. It allows you to optimize routes, track deliveries in real-time, and enhance customer communication.
Customer Reviews
FRAYT has garnered a rating of 2.19 stars out of 5 on the BBB website, accompanied by 10 reviews, with 7 of them being negative. Common complaints revolve around late deliveries, customer service issues, and incidents of lost packages. For instance, one customer expressed frustration when their scheduled delivery didn’t show up, and contacting customer service proved futile. Another customer lamented the loss of their package, struggling to obtain a refund due to unresponsiveness from FRAYT’s customer service. Late deliveries were also a recurring concern for some customers, leading to inconvenient rescheduling of plans.
In contrast, FRAYT boasts a much higher rating of 4.6 stars out of 5 on Trustpilot, backed by over 200 reviews, with approximately 80% of them being positive. Customers on Trustpilot frequently praised the service’s speedy deliveries, affordability, and the quality of customer service. For instance, one satisfied customer deemed FRAYT their go-to delivery service, highlighting its consistency in being fast, reliable, and cost-effective. Others commended the customer service, citing its helpfulness and responsiveness as key strengths. Additionally, some customers noted FRAYT as their preferred choice for shipping larger items due to reasonable pricing.
Overall, FRAYT’s customer reviews present a mixed picture. While some customers have enjoyed positive experiences, such as fast and affordable deliveries, others have encountered issues such as late deliveries and difficulties in reaching customer service. Reading reviews can offer valuable insights into what you might expect when using FRAYT’s services.
Pro Tips
- Check availability: Before you create an account with Frayt, be sure to check if it is available in your area.
- Compare prices: Compare Frayt’s prices to those of other on-demand delivery services before you ship.
- Be specific: When you create a shipment, be sure to be as specific as possible about the pickup and delivery addresses, the weight and dimensions of the package, and the type of service you need.
- Track your shipment: You can track your shipment in real time on the Frayt website or app.
- Contact customer service: If you have any questions or problems with your shipment, be sure to contact Frayt customer service for assistance.
Recap
FRAYT offers your business a valuable solution to enhance its delivery services. It strikes a balance between affordability and reliability, making it a user-friendly platform for businesses of all sizes to connect with experienced owner-operator drivers. With on-demand delivery options and transparent pricing, FRAYT caters to your immediate needs while avoiding hidden fees.
However, it’s crucial to note that FRAYT’s availability may vary by location, and occasional app glitches can be a minor inconvenience. Additionally, order cancellations may occur for drivers on the platform. Despite these drawbacks, FRAYT stands out with its comprehensive range of services, real-time tracking, and proactive issue resolution. To qualify for FRAYT as a driver, you need to meet specific requirements, while a shipper can utilize the service as long as it’s available in your area.
In delivery alternatives, options like Shipt, UPS, FedEx, Amazon Flex, and Onfleet offer varying advantages, depending on specific needs and locations. Lastly, customer reviews for FRAYT are mixed, with some praising its speed and affordability, while others mention issues with late deliveries and customer service. To maximize your experience with FRAYT, consider checking service availability, comparing prices, providing specific shipment details, and utilizing their tracking and customer service resources.
