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Our Verdict
Looking for a trustworthy delivery service for your business? Diligent USA offers a robust nationwide network, making it a viable option for you seeking versatile delivery and logistics solutions for your business. Its vast fleet and range of services cater to diverse needs, from urgent Hot Shot deliveries to delicate White Glove handling. However, be aware of its shortcomings.
Diligent USA excels in reliability, but it falls short in customer satisfaction, with issues like damaged goods. Moreover, its pricing may deter smaller organizations from seeking more budget-friendly options. The lack of transparency regarding its environmental practices is a drawback for eco-conscious customers.
Despite these drawbacks, Diligent USA stands out for its extensive network, commitment to quality, and strategic acquisition of Express Courier International. It suits businesses in need of customized solutions that are willing to overlook its customer service reputation for its reliable delivery capabilities.
In making a decision, weigh your priorities carefully. Diligent USA is a valuable partner if you prioritize reliability and a wide range of delivery options, but it may not be the best choice for you if you desire cost-effectiveness or eco-friendly services.
Diligent Delivery Systems
9200 Derrington Rd Ste 200
Houston, Texas, 77064
United States
(888) 374-3354
www.diligentusa.com
Pros
- Boasts a vast nationwide network with numerous locations and over 5,000 driver associates, handling thousands of daily deliveries.
- Provides versatile delivery options and unique service levels to meet customer needs, along with flexible solutions for transportation and logistics challenges.
- Holds a stellar reputation for delivering quality, reliability, and professionalism, earning numerous awards and recognitions for exceptional customer service, safety, and performance.
- Acquires Express Courier International, a leading regional courier company in the Southeastern United States, expanding its geographic reach and services.
- Offers a wide range of services, including delivery, fleet management, and logistics consulting.
- Offers a user-friendly platform, even for beginners.
- Prioritizes security with encryption and protective measures.
Cons
- Is relatively expensive, especially for smaller organizations.
- Presents complexity in both setup and usage sometimes, often requiring user training.
- Offers limited customization options, which may not align with the needs of all organizations.
- Faces technical issues sometimes, including outages and performance problems.
- Neglects its environmental impact, lacking transparency on sustainability and eco-friendly delivery options.
- Lacks a stellar reputation sometimes for customer satisfaction with complaints about damaged goods, late deliveries, overcharging, and poor customer service.
- Lacks innovation, with no distinctive features or online platforms for tracking and managing deliveries.
Who Diligent USA Is Best For
Diligent USA is optimal for you if you:
- Need fast, reliable, and cost-effective delivery solutions for your products or documents.
- Want to outsource your transportation and logistics needs to a professional and experienced partner.
- Require customized and flexible delivery options to meet your specific requirements and deadlines.
Who Diligent USA Isn’t Right For
Seek alternatives to Diligent USA if you:
- Expect top-notch delivery quality and timeliness, as it receives complaints about late deliveries and damaged goods.
- Seek low-cost or free delivery options, as it charges competitive rates without discounts.
- Prioritize environmental concerns; it lacks transparency on its carbon footprint and sustainability practices.
What Diligent USA Offers
- Healthcare Couriers
- Hot Shot Delivery – Express Services
- Over-The-Road Trucking
- Dedicated Driver – Fleet Management
- Final Mile – White Glove Delivery
- Warehouse and Distribution Network
- Domestic Air Freight
- Logistics Consulting
- Custom Crating
- Transportation Management System
Diligent USA Details
Hot Shot deliveries
When it comes to urgent and time-sensitive shipments across the US, Hot Shot is your go-to solution. Diligent’s versatile fleet of vans, trucks, and trailers can transport anything from small envelopes to heavy machinery. It takes customer service seriously, offering 24/7 availability and GPS tracking for real-time updates, and ensuring your shipment arrives on time, every time.
White Glove Handling
For delicate and high-value items demanding extra care and attention, White Glove is the answer. Diligent’s trained and certified staff can handle everything from installation and assembly to disassembly, packing, unpacking, and debris removal. It also provides quality control and solicits customer satisfaction feedback to ensure a seamless experience.
Distribution services
When it comes to warehousing, inventory management, order fulfillment, and transportation, look no further than its customized and cost-effective distribution solutions. With over 100 facilities in strategic locations across the US, it can store and distribute any product type efficiently. Moreover, its services include online access, reporting, and analytics to streamline your operations.
Healthcare Couriers
Trust Diligent to deliver medical specimens, equipment, supplies, and records securely to hospitals, clinics, labs, and pharmacies. It adheres to strict protocols and regulations, ensuring the safety and integrity of your precious medical items.
Over-the-Road Trucking
Experience hassle-free freight shipping with Diligent USA. Whether it’s local, regional, or coast-to-coast deliveries, its dedicated team ensures your cargo arrives on time and in pristine condition. Track your shipments in real-time through its online satellite tracking system, giving you full control of your supply chain.
Its services include LTL (Less Than Truckload) and FTL (Full Truckload) shipping, heavy haul options, reverse logistics, same-day and next-day delivery, HUB distribution, express freight services, and more. It offers refrigerated temperature control trucks and a range of specialized equipment.
Dedicated Driver - Fleet Management
Simplify your logistics with its dedicated driver and fleet management service. It handles everything, from drivers to maintenance, insurance, and fuel costs, providing you with consistent and cost-effective delivery solutions.
Domestic Air Freight
Need speedy air cargo and charter delivery? Look no further. Diligent handles a wide range of air freight, ensuring swift and reliable deliveries, with various options and TSA approval at your disposal.
Logistics Consulting
Diligent optimizes your supply chain logistics, reduces costs, and enhances efficiency. Its experts analyze the best transport options, offering top-notch logistics recommendations specific to your needs.
Custom Crating
For high-value, delicate, or sensitive items requiring extra care, its custom crating service is your solution. It provides specialized packaging, fulfillment, and shipping services for both residential and commercial customers.
Transportation Management System
Streamline your transportation, shipping, and logistics needs with Diligent’s cutting-edge software platform. Its transportation management system offers nationwide transport solutions, resource management, GPS tracking, and more.
Where Diligent USA Stands Out
- Boasts a Nationwide Network
- Handles High Daily Volumes
- Offers Diverse Delivery Options
- Provides Customized Solutions
- Emphasizes Quality and Reliability
- Expands with Strategic Acquisition
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Where Diligent USA Falls Short
- Receives negative customer feedback, including complaints about damaged goods, late deliveries, poor customer service, overcharging, and lack of refunds for canceled orders.
- Fails to provide information regarding its carbon footprint and sustainability practices on its website.
- Lacks eco-friendly or low-emission delivery options to its customers.
- Lacks unique or distinctive features that differentiate it from competitors.
- Fails to provide online or mobile platforms for customers to track, manage, or rate its deliveries.
How to Apply for Diligent USA
Choose Your Service
Determine the specific service that suits your needs from Diligent USA. It offers a wide range of delivery services, including courier, hot shot, white glove, distribution, and more. Visit its official website.
Get a Quote
Next, obtain a price quote for your chosen service. You can accomplish this when you complete an online form on its website or give it a call at 888-374-3354. When doing so, prepare to furnish details about your shipment, such as its point of origin, destination, dimensions, weight, and desired delivery timeframe.
Confirm and Pay
After receiving your quote, proceed to confirm your order and make the payment for the selected service. You have the option to utilize its user-friendly online portal, accessible via Client Login, or you can contact its dedicated customer service team. Once it completes confirmation, you promptly receive a confirmation email that includes comprehensive information about your order, along with the tracking number for your shipment.
Prepare for Shipment
It’s time to get your shipment ready for pickup and delivery. Diligent USA provides detailed instructions and guidelines to assist you in this step. You can also monitor the status and location of your shipment using its online portal [Track A Shipment], or simply call it at 888-374-3354 for real-time updates.
Alternatives to Diligent USA
Stackry
Stackry is a global shipping company that opens up a world of shopping possibilities for customers. You can shop from any online store in the US and have it deliver your packages to virtually any address worldwide. Stackry sweetens the deal, providing you with a free US address, a personal locker, and a handy shipping calculator. Plus, it offers services like package consolidation, repacking, and online package tracking.
Central Transport
If you’re looking for reliable and cost-effective transportation services across North America, Central Transport is available for you. It specializes in regional less-than-truckload (LTL) shipping and offers a range of online tools to simplify your logistics, including rate quotes, shipment tracking, bill of lading creation, and pickup requests. Central Transport also lets you access your account information, invoices, and reports online for extra convenience.
Balkan Express
If your shipping needs extend beyond North America, Balkan Express is a courier company that specializes in delivering documents and parcels worldwide. It offers flexible delivery options, including same-day, next-day, and economy services, along with customs clearance and insurance options. You can keep tabs on your shipments either online or by phone.
Balkan boasts an impressive array of services, encompassing ground transport, trucking, and top-tier logistics solutions. With a rich history spanning numerous years, it takes pride in its seasoned team, a group of passionate professionals committed to delivering nothing short of excellence to its valued customers.
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Customer Reviews
Diligent currently has no customer reviews available on Trustpilot but has a rating of 1 out of 5 stars on BBB. It receives one negative review and is not BBB-accredited. Its negative review revolves around accountability and property damage.
Pro Tips
- Consider Your Priorities: Before choosing a delivery service like Diligent USA, determine your priorities. If you value speed and reliability over cost, it may be a good fit for you. However, if you’re on a tight budget or prioritize eco-friendly options, you might want to explore alternatives.
- Check Customer Reviews: While there are no customer reviews specifically for Diligent USA, you can still gather valuable insights from employee reviews on platforms like Indeed and Glassdoor. These reviews can shed light on the company’s work culture, management, and overall performance.
- Assess Your Delivery Needs: Diligent USA offers a range of services, including courier, hot shot, white glove, and distribution. Assess your specific delivery needs to determine which service is most suitable for your business or personal requirements.
- Expect Quality Service: Despite its negative feedback, Diligent USA has a reputation for quality and professionalism. Expect reliable service, especially if you require customized and flexible delivery options for your products.
- Consider Alternative Providers: If Diligent USA does not align with your needs, explore alternatives like Stackry, Central Transport, or Balkan Express. These providers offer different services, pricing, or environmental practices that suit your requirements better.
- Keep Communication Open: Whether you’re a customer or an employee, maintaining clear communication with Diligent USA is key. If you encounter issues, address the issues promptly to ensure a smoother experience.
- Monitor Delivery Performance: When using any delivery service, it’s wise to monitor the performance of your shipments. Utilize tracking and proof of delivery options to stay up-to-date and address any potential issues promptly.
Recap
Diligent USA, a prominent logistics provider, boasts a vast nationwide network of various locations and over 5,000 driver associates, handling extensive daily deliveries. It offers versatile delivery options, emphasizing quality and reliability, though a customer reports issues with damaged goods.
While its services are customizable, it lacks full transparency on sustainability practices and eco-friendly options. On the positive side, Diligent USA excels in healthcare couriers, White Glove handling, and distribution services. However, it falls short in providing unique features and online tracking platforms. It’s best for you if you seek professional, cost-effective, and flexible delivery solutions.
